Gw99 Privacy Policy — User Personal Data Protection
Gw99 takes user privacy seriously. This policy clearly explains how we collect, use, store and protect your personal information when you use our platform in Malaysia. Please read this document carefully to understand your rights as a user.
1. Information We Collect
When you register and use the gw99 platform, we collect several categories of information to ensure a secure and properly functioning service. This data collection is necessary for account management, payment processing and improving the user experience.
Full name, email address, phone number, date of birth and hashed password. This information is required to create and manage your account and to ensure only you can access it.
Records of deposit and withdrawal transactions in MYR, including payment methods used such as FPX or e-wallets. We do not store full card numbers — processing is handled through certified payment providers.
IP address, browser type, operating system, screen resolution and device identifier. This technical data is used to detect suspicious activity, optimise platform display and provide more accurate technical support.
Game history, betting activity, pages visited, access times, and interactions with platform features. This data is analysed in aggregate to improve the user experience and detect abnormal usage patterns.
2. Why We Use Your Information
Gw99 uses the information collected for legitimate and limited purposes. We will not use your data for any purpose beyond what is stated in this policy without first obtaining your consent.
- Handles account registration, login and user identity verification.
- Handles deposits and withdrawals in MYR securely and accurately.
- Sending important notifications relating to your account, transactions and promotions you have opted in to receive.
- Detecting and preventing fraud, money laundering, and other illegal activities.
- Complying with legal obligations under the Malaysian Personal Data Protection Act (PDPA) and related regulations.
- Improving platform features based on usage patterns and user feedback.
3. Cookies & Tracking Technologies
The gw99 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.
Required for core platform functions such as login sessions, account security and language preferences. These cookies cannot be disabled without affecting your use of the platform.
Collects data on how users interact with the platform to help us identify technical issues and improve interface speed and usability.
Remembers your preferences such as display language and account settings so you don't have to reconfigure them each time you visit the gw99 platform.
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to log in and use certain platform features.
4. Data Storage & Information Security
The security of your personal data is gw99's top priority. We implement multiple layers of technical and organisational safeguards to keep your information protected from unauthorised access, disclosure, or loss.
Your personal data is retained for as long as necessary to fulfil the purposes for which it was collected, or as required by Malaysian law. Once the retention period expires or you request account deletion, your data will be securely deleted or anonymised in accordance with established procedures.
5. Data Sharing & User Rights
Third-Party Sharing
Gw99 does not sell, rent or share users' personal information with third parties for marketing purposes without your consent. Information is only shared in the following limited circumstances:
- Certified payment service providers for processing deposit and withdrawal transactions in MYR.
- Regulatory authorities or law enforcement agencies when required under Malaysian law.
- Technical service providers that support platform operations, subject to strict confidentiality agreements.
Your Rights as a User
Under the Malaysian Personal Data Protection Act (PDPA), you have the following rights regarding your personal data held by gw99:
- Right of Access — Request a copy of the personal data we hold about you.
- Right to Rectification — Request correction of any information that is inaccurate or incomplete.
- Right to Erasure — Request deletion of your account and personal data, subject to applicable legal obligations.
- Right to Object — Object to the processing of your data for specific purposes, such as marketing communications.
6. Policy Amendments & How to Contact Us
Changes to This Policy
Gw99 reserves the right to amend this privacy policy at any time to reflect changes in our practices, legal requirements or new platform features. Users will be notified of any material changes via in-platform notifications or email to their registered address.
The effective date at the top of this document will be updated each time an amendment is made. Your continued use of the gw99 platform after any amendment is published constitutes your acceptance of the revised policy.
How to Contact Us
If you have any questions, concerns or wish to exercise your rights regarding your personal data, please contact our data protection team by email at [email protected]. We aim to respond to all enquiries within three business days. For more information about the platform, visit the FAQ us.
Your Data, Your Rights — We've Got You Covered
Gw99 is committed to protecting the privacy of every user in Malaysia. Register with confidence today and enjoy a platform that puts your data security first at every step.